Return And Exchange Policy
- We take full responsibility of our products.
- defected items will be entertained for exchange.
- Should you be unhappy in any way we have an open and fair policy towards exchanges and refunds.
OUR RIGHT TO REFUSE YOUR ORDER
we reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. we will not be obliged to offer any additional compensation for disappointment suffered. If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. we will not be obliged to offer any additional compensation for disappointment suffered.
EXCHANGES
Received an item that doesn’t fit or is not suitable? No problem, our exchanges and returns policies are designed to make that as easy as possible. The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund. Alternatively, you can send them back to us for an exchange and we’ll post out the replacements to you. You can process your exchange via our online exchange system. Once we receive your returned items back, we’ll get the replacements sent out normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
PRICE
- the prices payable for goods that you order are as set out in our website.
- you may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. our delivery charges are set out in our website.
- all orders are processed in USD at the prices displayed at time of order. conversions into other currencies are displayed for customer convenience only and are approximate. these prices may change slightly between the date of placing the order and the date of dispatch.
RIGHT FOR YOU TO CANCEL YOUR ORDER
- you may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the day after the date you ordered the goods. you do not need to give us any reason for canceling your contract nor will you have to pay any penalty.
RETURNS
If you would like to return an item for refund, please send it back to us at the following address, including the following information.